Policy | LBU Lighting

At LBU Lighting we pride ourselves in our customer service. Your 100% satisfaction with your purchase is important to us.

Shipping & Delivery

LBU Lighting strives to share the most accurate and up to date information on product availability using resources provided to us by our Manufacturers. Lead times provided are estimates.

Most items will ship via ground shipping which typically takes 7-10 business days. Expedited shipping is available for many products and in many markets. If your purchase is time-sensitive please contact us to confirm expedited shipping availability.

We strongly advise not scheduling any professional/installation services until your lighting order has arrived and has been inspected. LBU Lighting is not responsible for any costs associated with shipping delays.

For shipping outside of the 48 contiguous United States, please contact us to quote shipping. Please note that LBU Lighting is unable to ship to PO Boxes.

Order Changes and/or Cancellations

Orders are eligible for cancellation/change provided that:

The order has not shipped OR
In the event of a custom order, that customization has not yet begun.

Please contact LBU Lighting via phone or email to Cancel or Change an order.

Returns and Replacements

LBU Lighting strives to deliver 100% customer satisfaction. If you are not 100% satisfied with your purchase please follow the easy steps outlined below and we will do what we can to rectify the situation.

To Initiate a Return for New, Unopened, Non-installed Merchandise Within 14 Days:

Call 1.800.269.2852 to initiate returns process. A “Return Authorization” RMA # must be activated before returning any product.

Once an RMA # has been issued the product will need to be returned within 7 days. “RMA” Return Authorizations will expire after 7 days.

When returning merchandise:

Package return in the original box with original packaging material.

Use the return label provided or your own label and reference the RMA#. Do not write on the box, as this will damage its like-new condition. Improper labeling may result in the denial of return.

Ship & Insure – be sure when shipping to secure a tracking number and require signature for return delivery.

In the event that a return item is damaged during return shipping, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.

Refunds:

Once the returned item has been received and verified to have all original contents, packaging and instructions AND confirmed to be free of damage, the refund credit process will begin. Customers will be refunded, less the restocking and freight charges, via the same method in which the item was purchased or via check from LBU Lighting.

LBU Lighting will work with you to expedite your return. Please note: a restocking fee up to 30% maybe charged where LBUlighting.com has made no error in merchandising or shipping.

To Initiate a Return for Damaged or Defective Items:

Call 1.800.269.2852 to initiate returns process. A “Return Authorization” RMA # must be activated before returning any product.

Damaged & Defective Goods

At LBU Lighting, we understand that items may get damaged in transit or, on occasion, there may be a manufacturer product defect. Please be assured, we will work with the manufacturer to resolve the situation. As with all damages, we will need a detailed product inspection immediately upon delivery. Photos are critical. This will make the process much easier if you decide to return the item.

Small & Large Package Deliveries

Immediate inspection is crucial when receiving your items. For smaller items we will be able to dispute any damages with the designated delivery service if reported within 7 days. For larger items (such as boxed chandeliers), it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, despite the smallest damage visible on the packaging.

If you sign for delivery and do not notate "damage" you will assume all responsibility of your item. If the product itself appears significantly damaged we will coordinate the return and send out the “replacement” item. If a return is desired instead of replacement, shipping and handling costs will be deducted from the credit. Failure to follow our return procedure for the damaged item may result in additional charges.

Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In this case, LBU Lighting will be in communication with you regarding a decision on whether to ship the item back to you at your expense or be refunded with a restocking fee and store credit.

Pricing & Information Disclaimer

Our goal is to provide 100% accuracy on all prices, delivery rates and other relevant information. Errors may occur in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions. LBU Lighting will communicate with you regarding any errors or issues with your order.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the 'Edit Profile' page.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.lbulighting.com

1287 E. Newport Center Drive, Suite 207

Deerfield Beach, Florida 33442

USA

Return Policy

Your Satisfaction is our Number One Goal. At LBU Lighting, we want you to be 100% satisfied with your purchase, and exactly what you want. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don't like or that doesn't match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.

Note: If your product has arrived damaged or doesn't work properly, please refer to the "Damaged & Defective Goods Policy" below.

Return Process

Acquire authorization and instructions: To begin the return process, please call online sales at 1 800 ANY BULB . In most cases we will email you a Return Goods Authorization (RGA) number to return product along with return instructions.
Shipping product back: Ship the item to the warehouse address listed on the return authorization. Below are the keys to a successful return:
- Good Packaging: Re-pack products for return in the original box with original packaging material.
- Use the return label provided or your own label and write the RGA# exactly as instructed by our staff. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
- Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. Please do not ship USPS because they do not provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
- Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to the issuing store associate so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.
- You will have 7 days in which to return the product from the date that we receive approval from the manufacturer. After 7 days, the Return Authorization will expire and no replacements or refunds will be given. In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.
Refunds: Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded, less the restocking and freight charges, via the same method in which the item was purchased or via check from LBU Lighting. Refunds via check are typically issued within 14 business days of final approval.

Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Items not eligible for returns/credit include:

Special purchases, including: clearance items, inventory sale items, etc.
Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
Any item that is not in resalable condition.
Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by LBU Lighting. Any item that is not in the original box with sufficient packaging materials.
Large orders: (Orders containing 6 or more of a single item or orders with an invoice total greater than ,000). When ordering large quantities, we suggest ordering a sample for evaluation.
Light bulbs, parts, and shades.
Any item not purchased from LBU Lighting
Shipping & handling charges.

Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify LBU Lighting of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items) from common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item. LBU Lighting will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case LBU Lighting will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

Cancellation Request
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at 1 800 ANY BULB . Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation. Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, cancellation fees may apply. Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs. Some items that are custom made or built-to-order cannot be cancelled.

Items on Backorder
If you are cancelling an order due to backorder, we recommend you first call our store to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have already shipped or are going out the next day. On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay. Please note that since a cancellation request is time sensitive, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at 1 800 ANY BULB .

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter: Your name; e-mail address; mailing address; phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads. Google's use of the DART cookie enables it to serve ads based on visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one or more of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Transport Layer Security (TLS) technology and then additionally encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.