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LBU Lighting strives to share the most accurate and up to date information on product availability using resources provided to us by our Manufacturers. Lead times provided are estimates.
Most items will ship via ground shipping which typically takes 7-10 business days. Expedited shipping is available for many products and in many markets. If your purchase is time-sensitive please contact us to confirm expedited shipping availability.
We strongly advise not scheduling any professional/installation services until your lighting order has arrived and has been inspected. LBU Lighting is not responsible for any costs associated with shipping delays.
For shipping outside of the 48 contiguous United States, please contact us to quote shipping. Please note that LBU Lighting is unable to ship to PO Boxes.
Please contact LBU Lighting via phone or email to Cancel or Change an order.
LBU Lighting strives to deliver 100% customer satisfaction. If you are not 100% satisfied with your purchase please follow the easy steps outlined below and we will do what we can to rectify the situation.
Call 1.800.269.2852 to initiate returns process. A “Return Authorization” RMA # must be activated before returning any product.
Once an RMA # has been issued the product will need to be returned within 7 days. “RMA” Return Authorizations will expire after 7 days.
Package return in the original box with original packaging material.
Use the return label provided or your own label and reference the RMA#. Do not write on the box, as this will damage its like-new condition. Improper labeling may result in the denial of return.
Ship & Insure – be sure when shipping to secure a tracking number and require signature for return delivery.
In the event that a return item is damaged during return shipping, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.
Once the returned item has been received and verified to have all original contents, packaging and instructions AND confirmed to be free of damage, the refund credit process will begin. Customers will be refunded, less the restocking and freight charges, via the same method in which the item was purchased or via check from LBU Lighting.
LBU Lighting will work with you to expedite your return. Please note: a restocking fee up to 30% maybe charged where LBUlighting.com has made no error in merchandising or shipping.
Call 1.800.269.2852 to initiate returns process. A “Return Authorization” RMA # must be activated before returning any product.
At LBU Lighting, we understand that items may get damaged in transit or, on occasion, there may be a manufacturer product defect. Please be assured, we will work with the manufacturer to resolve the situation. As with all damages, we will need a detailed product inspection immediately upon delivery. Photos are critical. This will make the process much easier if you decide to return the item.
Immediate inspection is crucial when receiving your items. For smaller items we will be able to dispute any damages with the designated delivery service if reported within 7 days. For larger items (such as boxed chandeliers), it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, despite the smallest damage visible on the packaging.
If you sign for delivery and do not notate "damage" you will assume all responsibility of your item. If the product itself appears significantly damaged we will coordinate the return and send out the “replacement” item. If a return is desired instead of replacement, shipping and handling costs will be deducted from the credit. Failure to follow our return procedure for the damaged item may result in additional charges.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In this case, LBU Lighting will be in communication with you regarding a decision on whether to ship the item back to you at your expense or be refunded with a restocking fee and store credit.
Our goal is to provide 100% accuracy on all prices, delivery rates and other relevant information. Errors may occur in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions. LBU Lighting will communicate with you regarding any errors or issues with your order.
