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SHIPPING & RETURNS POLICY

Shipping & Handling Charges

A Shipping & Handling Charge applies to all orders. Additional S & H charges will apply to orders shipped outside the 48 contiguous states and to orders shipped via upgraded services (Next Day, 2nd Day, etc). In the event only some of the product is in stock at the time an order is placed, the available product will be shipped via the upgraded service and the backorder will ship via Ground service when stock is replenished.   Shipping & Handling Charges, along with any charged Freight, are non-refundable in occurrences where LBULighting.com has made no error in merchandizing or shipping.
At this time our shipping carriers do not deliver to P.O Box addresses.  Please provide a complete street address to facilitate rapid and proper delivery of your order.

Returns and Restocking Policy

LBULighting.com stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product.   A restocking charge of 30% will apply to all items returned where LBULighting.com has made no error in merchandizing or shipping.   Refunds will be made by original method of payment.   All returns must arrive in the original packaging and all freight charges for the return of goods are to be paid by the customer.

There are exceptions to our return policy including, but not limited to, shipping containers 48" or longer in any dimension; specially ordered products; orders outside the continental U.S. and shipments delivered via common carrier.   Call 1.800.269.2852 to obtain a Returned Material Authorization before returning any product.  

Incorrect and Damaged Shipments

LBULighting.com will, at our discretion, replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment.   Please note any obvious damage, shortage, or incorrectly shipped item while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery.

To return any incorrect or damaged item, please call 1.800.269.2852 to obtain a Returned Material Authorization.   For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to LBULighting.com.   LBULighting.com may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.

Price Errors

Our goal is a 100% error-free Web site.
If product price errors are discovered, they are promptly corrected on our systems, and the corrected price will apply.
We will notify you if your order includes items that were incorrectly priced.

Orders

Orders are not binding upon LBULighting.com until accepted.
LBULighting.com reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.
Verification of information may be required prior to the acceptance of any order.

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